{"id":688,"date":"2026-04-13T13:35:38","date_gmt":"2026-04-13T13:35:38","guid":{"rendered":"https:\/\/indigojewels.pt\/?page_id=688"},"modified":"2026-04-13T13:49:59","modified_gmt":"2026-04-13T13:49:59","slug":"politica-de-trocas-devolucoes-e-reembolsos","status":"publish","type":"page","link":"https:\/\/indigojewels.pt\/en\/politica-de-trocas-devolucoes-e-reembolsos\/","title":{"rendered":"Exchange, Return, and Refund Policy"},"content":{"rendered":"

Last updated:<\/strong> April 8, 2026<\/p>\n

This policy governs the right of withdrawal applicable to purchases made remotely through Indigo\u2019s<\/strong> online store, as well as the terms and conditions for exchanges and returns, without prejudice to the consumer\u2019s legally recognized rights.<\/p>\n

Right of withdrawal<\/strong><\/p>\n

In distance contracts, the consumer generally has the right to withdraw from the contract within 14 days<\/strong>, without needing to provide a reason.<\/p>\n

In the case of the purchase of goods, this period begins on the day the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the item.<\/p>\n

How to exercise the right of free termination<\/strong><\/p>\n

To exercise the right of free termination, the consumer must notify Indigo<\/strong> of their decision through an unequivocal statement, specifically by email to:<\/p>\n

info@indigojewels.pt<\/strong><\/p>\n

The consumer may, if they so choose, use the Model Withdrawal Form provided<\/strong> at the bottom of this page.<\/p>\n

Deadline for returning the item<\/strong><\/p>\n

After communicating the decision to withdraw from the contract, the consumer must return the item without undue delay and, in any case, within a maximum of 14 days<\/strong> from the date on which they communicated that decision.<\/p>\n

Return Address<\/strong><\/p>\n

Items must be returned to:<\/p>\n

Indigo<\/strong><\/p>\n

Mercado do Bolh\u00e3o, Rua S\u00e1 da Bandeira 318,<\/strong><\/p>\n

4000-429 Porto<\/strong><\/p>\n

Portugal<\/strong><\/p>\n

Alternatively, the item may be delivered directly to the physical store at the same address.<\/p>\n

Return Policy<\/strong><\/p>\n

Upon receipt of the item, Indigo<\/strong> will inspect it.<\/p>\n

Returns will be accepted provided the item is in a condition consistent with normal handling for the purpose of verifying its nature, characteristics, and fit, with no signs of misuse, damage, washing, alteration, dirt, or abnormal wear and tear.<\/p>\n

The consumer may inspect the item to verify its nature, characteristics, and fit, but may not use it beyond what is necessary for such verification.<\/p>\n

To facilitate the acceptance of the return, we recommend that:<\/p>\n

the item retains its original characteristics;<\/p>\n

it be returned with tags and in its original packaging;<\/p>\n

the shipment include the proof of purchase and any other items that accompanied the order.<\/p>\n

Return Costs<\/strong><\/p>\n

The customer is responsible for the direct costs of returning items, except:<\/p>\n

if Indigo<\/strong> expressly states that it will cover these costs; or
\nif the return is due to a defect, damage, non-conformity, or incorrect shipment.<\/p>\n

Refund<\/strong><\/p>\n

In the event of a valid exercise of the right of withdrawal, Indigo<\/strong> will refund the consumer within a maximum of 14 days<\/strong> from the date on which it is notified of the decision to return the goods.<\/p>\n

Indigo<\/strong> may, however, withhold the refund until it receives the returned goods or until the consumer provides proof of shipment, whichever occurs first.<\/p>\n

The refund will generally be made using the same payment method used for the purchase, unless otherwise expressly agreed with the customer.<\/p>\n

In the event of a valid exercise of the right of withdrawal, the amounts paid for the item will be refunded, and, where legally applicable, the delivery costs corresponding to the least expensive standard shipping method offered by the store.<\/p>\n

Exchanges<\/strong><\/p>\n

Without prejudice to the consumer\u2019s legal rights, Indigo<\/strong> may accept exchanges of items, subject to verification of their condition and stock availability.<\/p>\n

Any exchange request must be sent to info@indigojewels.pt<\/strong>, indicating the order number and the desired item.<\/p>\n

Defective, Damaged, Non-Conforming, or Incorrectly Shipped Items<\/strong><\/p>\n

If the delivered item is defective, damaged, non-conforming, or does not match the item ordered, the customer must contact Indigo<\/strong> via email at info@indigojewels.pt<\/strong>, indicating the order number and, whenever possible, including a description of the situation and photographic evidence.<\/p>\n

In such situations, Indigo<\/strong> will cover the costs associated with the return or exchange process, in accordance with applicable law.<\/p>\n

Depending on the case, the consumer may be entitled to repair, replacement, a price reduction, or termination of the contract, in accordance with current legislation.<\/p>\n

Rejection of Return<\/strong><\/p>\n

If a returned item does not meet the requirements for cancellation, exchange, or return, Indigo<\/strong> will notify the customer that the request has been rejected, and the item may be returned to the address provided in the original order.<\/p>\n

Legal Exclusions<\/strong><\/p>\n

The right of withdrawal does not apply to situations legally excluded, namely items made to the consumer\u2019s specifications or clearly personalized, where applicable<\/p>\n

Contact Information<\/strong><\/p>\n

For any further clarification, the customer may contact Indigo<\/strong> through the following channels:<\/p>\n

Email:<\/strong> info@indigojewels.pt
\nPhone:<\/strong> (+351) 220 149 516
\nCost of a call to the national landline network<\/p>\n

Model withdrawal form<\/p>\n

(Please complete and return this form only if you wish to cancel the contract)<\/p>\n

To:<\/p>\n

Indigo<\/strong>
\n(Company Name)<\/strong>
\nMercado do Bolh\u00e3o, Rua S\u00e1 da Bandeira 318,<\/strong>
\n4000-429 Porto<\/strong>
\nEmail: info@indigojewels.pt<\/strong><\/p>\n

I\/We hereby give notice that I\/we am\/are terminating my\/our purchase and sale contract regarding the following item\/for the provision of the following service:<\/p>\n

____________________________________<\/p>\n

Requested on: ___ \/ ___ \/ ___<\/p>\n

Received on: ___ \/ ___ \/ ___<\/p>\n

Name of consumer(s): ____________________________________<\/p>\n

Address of the consumer(s): ____________________________________<\/p>\n

Signature of the consumer(s) (only if this form is submitted on paper):<\/p>\n

____________________________________<\/p>\n

Date: ___ \/ ___ \/ ___<\/p>","protected":false},"excerpt":{"rendered":"

Last updated: April 8, 2026 This policy governs the right of withdrawal applicable to purchases made remotely through Indigo\u2019s online store, as well as the terms and conditions for exchanges and returns, without prejudice to the consumer\u2019s legally recognized rights. Right of withdrawal In distance contracts, the consumer generally has the right to withdraw from […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/indigojewels.pt\/en\/wp-json\/wp\/v2\/pages\/688"}],"collection":[{"href":"https:\/\/indigojewels.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/indigojewels.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/indigojewels.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/indigojewels.pt\/en\/wp-json\/wp\/v2\/comments?post=688"}],"version-history":[{"count":2,"href":"https:\/\/indigojewels.pt\/en\/wp-json\/wp\/v2\/pages\/688\/revisions"}],"predecessor-version":[{"id":690,"href":"https:\/\/indigojewels.pt\/en\/wp-json\/wp\/v2\/pages\/688\/revisions\/690"}],"wp:attachment":[{"href":"https:\/\/indigojewels.pt\/en\/wp-json\/wp\/v2\/media?parent=688"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}